Désir offers door-to door deliveries, as well as the Post Office and Postnet. All orders are collected once a day at the Désir head office.
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Whilst Desir endeavours to deliver all orders within a 24 hour turnaround time, this is only applicable for areas which form part of major cities i.e. Cape Town, Johannesburg, Bloemfontein and Pretoria. Areas that are listed as outlying areas with our courier company will take an additional 2 to 3 working days to get to you - this excludes the day of dispatch. In addition, remote lying areas are only serviced on specific working days and as such will not form part of the 24 hour or outlying area service delivery schedule. To avoid disappointment, we urge you to contact our Client Concierge on 0860 994 160 or email email@example.com to ascertain when exactly you will be able to receive your order. Orders are only shipped on working days, exclude weekends, and public holidays.
|ORDER PLACED||ORDER PROCESSED & SHIPPED||DELIVERY ETA FOR MAIN AREAS||REGIONAL AREAS||REMOTE AREAS||POST OFFICE DELIVERIES|
|MON-FRI BEFORE 13H30||SAME DAY||NEXT WORKING DAY||2-3 WORKING DAYS||5-7 WORKING DAYS||2-4 WORKING DAYS|
|MON-FRI AFTER 13H30||NEXT WORKING DAY||FOLLOWING WORKING DAY||2-3 WORKING DAYS||5-7 WORKING DAYS||2-4 WORKING DAYS|
Orders paid and reflecting in our bank account before 13h30 (Monday to Thursday) form part of our 14h30 courier collection and will be dispatched and delivered within a 24 hour delivery period for all areas which form part of major cities. If you are situated in an area that is listed as an outlying or remote area with the courier company, your order will take additional working days for delivery.
Orders paid and reflecting in our bank account after 13h30 (Monday to Wednesday) form part of the next day's courier run and will be dispatched and delivered within 48 hours for main lying areas. Orders received after 13h30 on a Thursday are processed on Friday & will form part of Friday's 14h30 courier collection.
Orders paid and reflecting in our bank account before 13h30 on a Friday will form part of Friday's 14h30 courier pick up. Orders shipped out on Friday afternoons will only be delivered on a Monday for main lying areas, due to the shutdown of our courier company over weekends. Outlying areas can expect their orders to arrive on Tuesday or Wednesday.
Orders paid and reflecting in our bank account after 13h30 on a Friday, will only be processed on a Monday, and will form part of Monday's 14h30 courier collection, to be delivered within our 24 our delivery period for all areas which form part of major cities. If you are situated in an area that is listed as an outlying area with the courier company, your order will take an additional 2 to 3 working days to get to you.
Due to the increase of fraudulent payments, orders paid via EFT may take 3 to 7 days to process depending on the time taken for the transaction to reflect as 'successfully paid' in the Désir bank account. For our protection and yours, no orders will be dispatched prior to a payment reflecting as successful in the Désir bank account. For further info on EFT Payment, please view our "Payment Options" page.
The above delivery turnaround times are also applicable for any orders sent to POSTNET delivery addresses.
Post Office orders may take up to 7 working days to reach the designated post office address, whereby you will be notified via SMS on arrival.
In addition, please note that Désir cannot be held responsible for any late deliveries which occur are as a result of accidents, flat tyres, incorrect delivery addresses, flight delays, or any other unforeseen circumstances.
In the event that our courier company is unable to reach you at your provided delivery address or on your supplied contact number, they will try and deliver your parcel to you again on the next day’s delivery run. Should this still prove to be unsuccessful, they will return your parcel to the Courier Head office, where our courier relationship manager will try and contact you to arrange for an alternative delivery time/address. In the event that this is unsuccessful, your parcel will then be returned to the Désir Head office, where we will endeavour to get hold of you.
In addition, our courier company is unable to notify you of exactly when your delivery will take place and as such it is imperative to provide us with a delivery address where you will most likely be during office/day hours as well as a contact number. For your security and ours, we ask that you sign the waybill presented to you by the courier agent, in order to acknowledge that you have received your package safely.
Whilst Désir's service delivery is all about quick turnaround times - in the rare instance that we are unable to honour our dispatch rule, we will contact you personally to notify you of the delay - either by the email or via the contact number which you have provided.
With regards to discretion, Désir acknowledges the needs for privacy and security. All orders are beautifully packaged in one our exclusive Désir gift boxes and are placed in a courier bag – completely non-transparent. The waybill attached only reflects your order number and makes no reference to the contents of your package. Our courier company is well-versed in discretion and confidentiality and maintaining professionalism at all times.
Whist orders over R500 are shipped free of charge, orders under R500 unfortunately automatically include a surcharge of R150 to cover courier charges. In addition, orders that have been cancelled but have already been shipped, are liable to have the refund deducted by R150 in order to cover courier charges. Orders that are cancelled timeously, which have not been shipped, will not be liable for such courier charges.
Désir also ships to Namibia, Swaziland, Botswana & Lesotho. Deliveries take anything from up to 4 to 8 working days (provided there are no unforeseen delays) and delivery charges are calculated according to the size, weight, and value of your order. Once you have added your products to your cart, proceed to checkout and opt for the EFT payment option. One of our Désir consultants will then contact you once we have obtained an accurate quote from our courier company (based on your order and the above variables), whereby you will then have the option to proceed with your payment or to cancel should you wish. Please note, Désir will subsidise as much of the delivery cost as possible, and will deduct the South African VAT listed on your invoice from your shipping charges. Once your proof of payment reflects in our account, we will then ship your order.
Once your order has reached the country which you are sending it to, a customs clearing agent will contact you on the number which you have provided, to advise you of the customs clearance and VAT fee applicable to your order. They will advise you of the payment banking details thereof – please note you are liable for these charges, and your order will not be released by Customs until such time that you have processed the payment. Handling fees may cost up to 10% of the total invoice value and Désir is unfortunately unable to control these charges as they are determined by the customs office in your country. Customers in Namibia and Botswana are liable to pay for the VAT applicable, but are generally exempt from the customs clearance fee.