Privacy & Discretion
Shop with confidence.
As per Désir’s strict Privacy Policies and general Terms and Conditions, the use of private information on the e-commerce platform (i.e.user’s personal information, credit / debit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery.Please note that there will be no reference made to Desir on your bank statement, ensuring absolute discretion.
The same discretion and security applies to your delivery. We respect and honour your privacy and as such all orders are beautifully packaged in one our exclusive Désir gift boxes and are placed in a courier bag – all completely non-transparent. The waybill attached only reflects your order number and places no reference to the contents of your package or our company details. Signatories for receipt of your parcel are designated by yourself, ensuring that only you or your chosen recipient are authorised to receive your parcel. Our courier company is well-versed in discretion and confidentiality and acts in the best interest of our customer's at all times.
As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorised credit/debit card purchases. In light of this Désir has implemented the highest level of security measures currently available to online consumers, namely:
Désir’s SSL Web Server Certificates with EV has the most visible security indicator - the "lock icon" in your address bar - assuring you that our web-site is secure and that your identity has been authenticated to the industry’s highest standard! You gain the confidence to complete your transaction in a safe and secure environment.
Peach Payments, South Africa.
Debit and Credit card payments are processed “on-site” via Peach Payments - the leading online payment service providers - whose specific focus is on Africa and the BRIC countries where the local infrastructure requires a unique, secure and tailored approach to online payments. They currently offer payments solutions in Europe and South Africa directly and in Brazil and Turkey. They are fully PCI compliant and is used by major South African retailers such as Zando, Spree, Quicket, SafariNow.
3D Secure Payment Processing
Following new regulations, all South African banks and e-commerce retailers are required to implement 3D Secure, a technical standard created by Visa and Mastercard, to help protect you - our customer - against unauthorised use of your card when shopping online. This added protection allows only the cardholder to use the card; it allows you to enter your previously selected PIN/Password or One Time Pin in order to validate your purchase with your bank; it provides additional focus on the safety of e-commerce transactions; and assists in reducing online fraud and safe-guarding credit card transactions.
If your card has been activated for 3D secure payments, you’ll briefly be redirected and asked to input your unique One Time Pin (sms’d to your mobile phone), in order to authenticate the transaction. On successfull input, you will then be redirected to the Désir website, where your transaction will be completed.