Frequently asked Questions

Customer service

How do I register as a customer?
In order to register as a customer on Desir.co.za, you need to click on the sign-in button on the top right hand corner of your screen. You will then be requested to enter a valid email address, followed by pressing the submit button. Once you have submitted, the next screen will prompt you to fill in your personal information as well as a password followed by the Register button. Remember that as per our Privacy Terms and conditions, you details will never be sold, shared, or distributed to third parties, and will only be repopulated for delivery purposes. Once you have registered, you will have access to your personal account dashboard, where you will be able to edit your details, refer to your previous order’s history, and most importantly keep track of your personal favourite products.
What are the benefits of registering a customer account?
By registering on www.desir.co.za and providing us with a valid email address, the Désir team are not only able to keep you up to date with any transactions related to your account, but we can also ensure that you are privy to all of our promotional deals, exclusive offers, and order notifications. This allows you to take advantage of deals ahead of the pack, and gives you complete control with regards to managing your account. In addition, you are able to create a wish list of products to save for future reference and purchase. At Désir we absolutely do not believe in spamming your account, so you can be rest assured, that correspondence will be kept to a minimum and only when it counts!
Do I need to register in order to place an order?
No. One of the great features of Désir, is that in order to protect your identity and to offer you the highest of discretions, we provide the option of a ‘quick guest check out purchase’. Instead of logging in, you merely shop for your product, follow the same check out procedure, with the only information required being a contact number, physical delivery address, and email. These details are stored on our database purely for order referencing, and can only be referenced by means of our invoice to you. We do not store these details for newsletter, promotional, or marketing purposes. Again, discretion is paramount to our customer relationship, and as such are covered in detail in our Privacy Terms and Conditions.
What do I do if I've lost my login password?
If you have misplaced/forgotten your Désir login password, simply click on the Sign-In Button, followed by the ‘Forgot your password?’ prompt. This will then take you to a separate prompt where you will be required to enter your email address, whereon a new password will be emailed to you. Once you have logged in with the new password, you will be able to manage your account and create a new password of easier referencing, for future logins.
What is the wish list/heart icon at the top of the page?
The wish list allows you to add and store products on your profile that you are interested in, but are not yet ready to purchase. It allows you to continuously add your favourites, keeping a record of your wish list until such time that you are ready to add them to your shopping cart and proceed to checkout.
Will my personal details be shared?
As per Désir’s strict Privacy Policies and Terms and Conditions, the use of private information on the e-commerce platform (i.e.user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfil delivery. For more information, please view: https://www.desir.co.za/content/privacy-policy
How do I contact the Desir Help Desk?
For all queries please contact us either via our Contact Us page on our website or on 0860 994 160 to speak to one of our consultants directly. Alternatively, make use of our online chat function located at the bottom right hand side of the screen for immediate assistance. Our physical address is 13 Totnes Avenue, Camps Bay, 8018.
I want to buy Lingerie - How do I know what size I am?
Our size guides are as detailed as possible to help you find the perfect fit. Due to the small cut and fit of our imported lingerie range, Désir does not stock any Small sizes. We suggest taking a Medium from a size 32 and up due to the stretch of the lace and satin fabric. If you are still concerned and in order to avoid disappointment on ill-fitting garments , please send us your hip and waist measurements and the Désir team will make sure that we send you the exact fit based on the styles you have selected. For your hygiene and ours, we are unable to accept any returns on lingerie purchases. Whilst our lingerie is made of the highest quality lace, finishes, and trims, these items are still delicate and need to be handled with care. We suggest following the wash care instructions closely to ensure that you receive the utmost longevity from your special product, ensuring that it keeps its original lux and lustre. If you cannot find the details required to your specific size, please contact us using our Contact Us page or call our office on 0860 994 160, where a consultant will gladly advise on the right fit for you. Please remember! Désir is unable to accept any returns on our lingerie and underwear due to hygiene and quality concerns. Due to this reason, please ensure you understand your size, or contact us so that we can guide you in your purchase, ensuring there are no mistakes.
Am I able to purchase a Gift Voucher?
Gift Vouchers can be sent electronically to the receiver of your choice. Simply contact our Client Concierge on 0860 994 160 or email info@desir.co.za and they will guide you through your various options.
What are the Terms & Conditions related to Desir Intimate Collection?
These Terms and Conditions (‘the terms and conditions’) administer the use by the user (‘the user’) of the Désir (‘provider’) website or the domain www.desir.co.za (‘the website’). By accessing and making use of the website, the user agrees to be bound by the terms and conditions presented in this legal notice. The user may not use, download, copy, or distribute the content of this website for any marketing, digital, or other purpose, without the advanced consent of the provider. Any communication with the provider by electronic means or by use of the website by the user, is consented to and acknowledged that all agreements, notices, disclosures, or any other communication satisfies any legal requirement. This is including, but not limited to, the requirement that such communications should be in writing. The use of any product, inclusive of intimate items, purchased from this website is at the purchaser and user’s own personal risk. The purchaser or user indemnifies and holds the provider risk-free against any injury, damage, loss, or compromised health, which may be sustained as a result of using the products sold on the website. The use of private information on the e-commerce platform (i.e.user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfil delivery. The provider undertakes that all necessary and reasonable safety measures have been implemented in order to secure the credit card processing by the provider in order to receive payment for goods sold. The provider is nullified in the event that security breaches occurring on the user’s electronic device, which may occur due to inadequate virus protection or spyware that may unintentionally be activated on the user’s electronic device. Any material found within the pages of Desir Intimate Collection, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast, or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. By placing an order at Desir Intimate Collection, you declare that you are of the appropriate legal age to purchase such items. If we discover that you are not legally entitled to order certain goods, Desir reserves the right to cancel your order and to remove you from our database. When you submit a product review, forum message or photograph ("the Content") to Desir you assign us irrevocable non-exclusive royalty-free worldwide rights to publish the Content in any medium. You waive your right to be identified as the author of the work.
What are the Terms & Conditions related to Privacy?
The use of private information on the e-commerce platform (i.e.user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfil delivery.

Purchasing & Payment

Are all prices displayed inclusive of VAT?
Yes, all prices displayed under each product are already inclusive of VAT. When you receive an invoice after payment, your invoice will reflect the 15% VAT portion which was allocated to your order.
How do I make a purchase?
The purchase process for customers who have a login password and for those that don’t is exactly the same. Once you have decided on a product, click on the box which reads ‘Add to Cart’. This product will then be added to your shopping cart and will remain there until you are ready to check out. Please note that adding a product to your box does not reserve the item for you. Items are only reserved upon Checkout and Payment. If you hover your mouse over the top right hand corner logo which reads ‘Cart’, you will be able to see the products which you have added into your cart. By clicking on the cart, it automatically takes you to the checkout process. You will see your product summary, the price (inclusive of VAT) at which you have bought the product, and a summary of the delivery cost, bringing you to the total of your purchase. You can then either login as an already existing customer (which means you don’t need to enter your details again, as they are already stored); or you have the option to proceed as a quick checkout simply by entering your delivery address and contact details necessary for the delivery process. You then select your payment method and click on confirm. You will then be directed to either the direct credit card payment module, where your payment will be processed immediately, or to an Order confirmation sheet, providing you with the banking details of Désir in order to complete your EFT. Alternatively, you are able to shop directly from our showroom at 13 Totnes Avenue, Camps Bay, open from 9.00am to 6pm Mondays to Friday, and 10am to 3pm Saturdays.
What are my payment options?
Desir offers various secure and discreet payment methods from Credit Card and Debit Card payments to EFT and Cash (only when received at our Camps Bay Showroom).
Can I pay via EFT?
You are welcome to pay us via traditional bank transfer. When completing your order, you'll have the option to select "EFT" and an email will be sent with our account information. Please note that we will only be able to release your order upon reflection of the funds in our bank account. Depending on your bank, this could take a few days to clear. To expedite your order, we suggest emailing your proof of payment directly from the bank to info@desir.co.za. All EFT based orders will be cancelled after 3 days, if no funds are received to avoid unnecessarily reserving stock.
What are Desir's Bank Account Details?
Name: Evelier (PTY) Ltd Bank: First National Bank Account Number: 62575550754 Branch: Hout Bay Branch Code: 204009 Type of Account: Cheque
Is paying by credit/debit card safe?
As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorized credit/debit card purchases. In light of this Désir has implemented the highest level of security measures currently available to online consumers. For more information, please view: https://www.desir.co.za/content/privacy-policy
How do I qualify for discounts?
At Désir, we are constantly ensuring that you receive the best deals possible. By creating an account, signing up for our newsletter, and receiving notifications from our partners, you are guaranteed to receive the earliest notifications on promotions, discounts, and giveaways. In addition, signing up to our newsletter offers you up to R350 off your first order.
What if an item is out of stock?
Whilst Desir endevours to have as much of the inventory available at any given time, we often sell out faster than what we are able to replenish. If an item is displayed as 'out of stock', you will not be able to add them to your cart. We will however be able to notify you should you require feedback and when that particular item is back in stock by clicking on the product, and selecting the ‘Notify Me’ tab. You will then receive an email when the product becomes available again for purchase. Make sure however, that you are logged in and have provided us with a valid email address. If you have not logged in & and would like that particular product, email us at info@desir.co.za and we can advise you on when we will be expecting the stock to be available again. Type in your email address in the field available and click the ‘Notify Me’ tab.You will be able to receive notification when that product becomes available again.
How do I cancel an order?
If you have opted to pay for your order via EFT and have not paid yet, simply email us at info@desir.co.za and we will cancel your order accordingly. If you have opted to pay for EFT and have already paid, or have paid via card - email us at info@desir.co.za and we will cancel your order and request a full refund from our accounts department. Please note refunds take a few days depending on which bank you transact with, your request however will be actioned by Desir within 24 hours of receiving your request.
What does it mean if I receive an email stating my order is on BackOrder?
Desir constantly receives new stock from our suppliers, and often stock is sold faster than what we are able to replenish. In addition, due to the limitation of physical space in our showroom, we are unable to hold 100% of our catalog in our showroom at all times. In the event that you have ordered a product that is not physically available in our showroom, we will expedite your order with our supplier and will receive this within 2 to 3 days of your order. This means that your order will be with you within 4 - 6 working days from your order date, if not sooner. We will always contact you in this regard to ensure that you are satisfied with the above and should you be unsatisfied, we will go to our utmost lengths to ensure you are either provided with a suitable alternative, or we will refund you to the full amount of your order, or by means of a voucher.
What if I don't want to wait for the items listed as BackOrder?
In the event that you are unhappy with the BackOrder status, our client concierge will assist you in either finding a suitable alternative available in our showroom, or will provide you with the option for a full refund or voucher to the value of the said item. Please note that BackOrders only add a few days to your delivery eta and will never take more than a week to get to you.
Can I receive a partial shipment on a BackOrder?
Yes absolutely. If you have placed an order consisting of multiple items, whereby several of the items are available for immediate shipment, we we will offer you the choice of electing to have the 'in-stock' items delivered to you first, following on which we will ship the remainder of the items to you when they arrive at our head office - at our expense. You will not be expected to pay for shipping on the second delivery.
If I choose for partial delivery on a BackOrder do I have to pay shipping again?
No. We will cover the second shipping cost at our expense.
Am I able to change the BackOrdered item for an 'In-stock' item?
Yes. Once our client concierge has contacted you, she will run you through your available options, of which one is to replace the BackOrdered stock with an 'in-house' item that is equivalent to the standard of the item which you originally ordered. We will always suggest a suitable alternative that equates to the same lux, value, and functionality as per the item which you were looking for.

Delivery & tracking

Will my order be discreetly packaged?
Your parcel will be packaged in a completely non-transparent courier bag. The waybill attached will make no mention of the company which it is from, nor do we specify the contents of your parcel.
Will delivery be discreet?
At Désir, we respect and honour your privacy and need for discretion. All orders are beautifully packaged in one our exclusive Désir gift boxes and are placed in a courier bag – completely non-transparent. The waybill attached only reflects your order number and makes no reference to the contents of your package. Our courier company is well-versed in discretion and confidentiality and whether you choose to deliver straight to your door or to your work place, we will ensure that your privacy is maintained at all times. Our courier will only ever hand over your parcel to the receiver indicated on the waybill. If they cannot hand your order to the specified receiver, your order will be retained and we will contact you to make further arrangements.
What is the delivery cost?
Delivery at Désir is free on any orders over R745. Orders under R745 will automatically include a surcharge of R150* to cover courier charges. *Additional charges may apply for remote and outlying areas. You will however be contacted directly if this is the case. In addition orders that have been cancelled but have already been shipped, are liable to have the refund deducted by R150* in order to cover courier charges. Orders that are cancelled timeously, which have not been shipped, will not be liable for such courier charges. Désir also ships to Namibia, Swaziland, Botswana & Lesotho. Should you require International shipping, one of our Désir consultants will contact you once we have obtained an accurate quote on shipping costs from our courier company (based on your order and the above variables), whereby you will then have the option to proceed with your payment or to cancel should you wish. Please note, Désir will subsidise as much of the delivery cost as possible, and will deduct the South African VAT listed on your invoice from your shipping charges. Once your proof of payment reflects in our account, we will then ship your order. Once your order has reached the country which you are sending it to, a customs clearing agent will contact you on the number which you have provided, to advise you of the customs clearance and VAT fee applicable to your order. They will advise you of the payment banking details thereof – please note you are liable for these charges, and your order will not be released by custom’s until such time that you have processed the payment. Handling fees may cost up to 10% of the total invoice value and Désir is unfortunately unable to control these charges as they are determined by the customs office in your country. Customers in Namibia and Botswana are liable to pay for the VAT applicable, but are generally exempt from the customs clearance fee.
How do I track my order online?
If you wish to track the status of your order with us, you can do so from our website by clicking on the ‘Order Tracking’ option at the bottom of our Home Page. Here you will be required to enter in your order waybill number and this will allow you to view where your order is in the preparation process. If the status of your order is shipped, you will receive an email with a waybill number and a link to our courier’s website. By clicking on this link, it will take you directly to our courier’s website. This will allow you to enter your waybill number to see where your order is in the delivery process. Should you however be unsure, you are welcome to contact the Client Concierge who will be able to advise you on your order's whereabouts.
Will I have to sign for my order?
For your security and ours, we ask that you sign the waybill presented to you by the courier agent, in order to acknowledge that you have received your package safely.
What happens if I cannot be reached at time of delivery?
Our courier company is unable to notify you of exactly when your delivery will take place. It is in this regard that it is imperative to provide us with a delivery address where you will most likely be during office/day hours as well as a contact number. In the event that our courier is unable to reach you at your provided delivery address or on your contact number, they will try and delivery your parcel to you again on the next delivery run. Should this still prove to be unsuccessful, our courier company will get in touch with us regarding the issue, and we will try and resolve it by contacting you from our Désir head office. Courier agents, cannot be expected to contact you via cell phone, so please ensure someone is available to receive your parcel.
What happens if my order is late?
Whilst Désir’s service delivery is all about quick turnaround times, in the rare instance that we are unable to honour our dispatch rule we will contact you personally to notify you of the delay - either by the email or via the contact number which you have provided.
What happens if I have an item missing from my delivered package?
Should your package not be reflective of your order placed with us, please contact us immediately on our Contact Us page on our website, or on 0860 994 160, so that we can urgently rectify the situation.
International Orders - Can Désir deliver outside of South Africa?
Yes, Désir ships to Namibia, Swaziland, Botswana & Lesotho. Deliveries take anything from up to 4 to 8 working days (provided there are no unforeseen delays) and delivery charges are calculated according to the size, weight, and value of your order. Once you have added your products to your cart, proceed to checkout and opt for the EFT payment option.One of our Désir consultants will then contact you once we have obtained an accurate quote from our courier company (based on your order and the above variables), whereby you will then have the option to proceed with your payment or to cancel should you wish. Please note, Désir will subsidise as much of the delivery cost as possible, and will deduct the South African VAT listed on your invoice from your shipping charges. Once your proof of payment reflects in our account, we will then ship your order. Once your order has reached the country which you are sending it to, a customs clearing agent will contact you on the number which you have provided, to advise you of the customs clearance and VAT fee applicable to your order. They will advise you of the payment banking details thereof – please note you are liable for these charges, and your order will not be released by custom’s until such time that you have processed the payment. Handling fees may cost up to 10% of the total invoice value and Désir is unfortunately unable to control these charges as they are determined by the customs office in your country. Customers in Namibia and Botswana are liable to pay for the VAT applicable, but are generally exempt from the customs clearance fee.

Returns, refunds & exchange

What is Désir's return policy?
Unfortunately, due to the nature of our intimate items, the majority of our goods are not exchangeable or refundable for both hygiene and security reasons. These include Lingerie, Cosmetics, Sex Toys, Essentials, Gifts, and Accessories. We suggest contacting our Client Concierge should you be uncertain as to whether or not a product is right for you prior to purchasing, on 0860 994 140 or please fill out our form on the Contact Us page on our website.They will gladly walk you through your options and advise on the most appropriate product. In the event that products ordered via a secondary supplier require exchange, we are obligated to fit within their exchange policies.
How long to process a return?
Depending on the reason for the return and the extent of the problem, we endeavor to process all queries and notify all customer's of our action plan within a 24 hour turnaround time.
What are my refund options for a return?
In most instances, Désir will action your return by replacing it with the same product. Where stock levels do not allow this, a suitable alternative of a similar value will be offered to you. Should this not deem acceptable, we will offer a gift card to the same value as the returned item. In the rare instance, and at Désir’s discretion, that we feel that we need to refund you in full, refunds will be issued to the person and card used on the original order and will take between 5 to 10 working days to reflect in the person’s account.
How do I return a damaged or faulty product?
In the rare instance that a product is damaged or faulty on delivery, please fill out our form on the Contact Us page on our website or phone us on 0860 994 160 within 24 hours so that we can rectify the situation immediately. Include your order number and a detailed description of the problem, and we will revert as soon as possible, advising you on exactly how to proceed. Dependent on our supplier's inspection report and product inspection, Désir will gladly replace your damaged or faulty product with an exact substitute, provided it is still within warranty. Please note that the warranty period starts when Desir purchases it from suppliers, and not according to the customers' purchase date. In the event that we are unable to exchange your product due to insufficient stock levels, we will offer a similar substitute of the nearest or same value.
How do I return a product which has become defective over time?
In the event that your toy becomes defective over time, we include a one year warranty on most of our sex toys (please read the product’s specification sheet carefully) ensuring that you can return it for repair or replacement. For queries regarding defective products, please contact us via the Contact Us page on our website and include a clear description of the technical issue, order number, and date of purchase. You will receive a return email from one of our consultants notifying you on how to proceed. Please note refunds and repairs are dependent on our supplier's inspection report and need to eliminate the possibility of deliberate misuse.
How long to process a refund?
In the rare instance, and upon Désir’s discretion, that we feel that we need to refund you in full, refunds will be issued to the person and card used on the original order and will take between 5 to 10 working days to reflect in the person’s account.
What is Désir's exchange policy?
Unfortunately, due to the nature of our intimate items, the majority of our goods are not exchangeable or refundable for both hygiene and security reasons. These include Lingerie, Cosmetics, Sex Toys, Essentials, Gifts, and Accessories. If you are unsure as to whether or not a product is right for you, please call our customer help line on 0860 994 140 or complete our form on our Contact Us page on our website where one of our consultants will gladly assist in order to avoid any mistakes or incorrect orders. In the event that products ordered via a secondary supplier require exchange, we are obligated to fit within their exchange policies.
How long to process an exchange?
Secondary supplier exchanges may take up to 3 to 5 working days to action and dispatch and are dependent on stock levels. Our customer care department will contact you directly to notify you of the action taken and the time expected.
How do I get my LELO 10 year warranty?
Every Lelo customer will receive a Claim Number which can be found on the card included in the Lelo packaging. You will need to register your toy/product on the Lelo website after purchase in order to initiate the 10 year warranty. Once you have registered it, it will produce a special code. If a toy is faulty, please call us on 0860 994 160 or contact us via the Contact page on our website.
How do the LELO warranties work?
If a toy becomes faulty within the first year, please call us on 0860 994 160 or contact us via the Contact page on our website providing us with the Claim Number that can be found on the card included in the Lelo packaging your toy came in. Once we have received the faulty unit as well as the warranty card, we will send your product to our faults department for inspection. If your product is indeed deemed faulty, a replacement unit will be sent to you. If a toy has exceeded it's 1 year warranty & unfortunately becomes faulty, please call us on 0860 994 160 or contact us via the Contact page on our website providing us with the Special Code received when you registered your toy on the Lelo website. You will unfortunately not receive a full replacement, however you will receive a 50% discount code for the item. Please Note! LELO products can ONLY be exchanged if the faulty unit is accompanied with the Warranty Card (which was received in the original packaging) and if your unit has been REGISTERED on the LELO.COM website. Desir is unable to fulfill the warranty obligation without this information.

13 Totnes ave, camps bay | Our Luxury showroom

What are the opening hours of your Showroom?
Desir's Showroom, situated at no13 Totnes Ave, Camps Bay, Cape Town is open to the public from 9am to 6pm, Mondays to Fridays, and 10am to 3pm on Saturdays.
Do I need to make an appointment to visit your showroom?
No. Our showroom is a walk in based store and is open to the public during our trading hours. No appointment is necessary.
How discreet is your showroom?
Our showroom in Camps Bay is situated in a small and professional office block. There is no large signage or advertisments as such. Your visit is both discreet and privacy guaranteed.
Is there someone to assist me at your showroom if I am a beginner?
Yes. Our Client Concierge is extremely professional and well educated on all of our products available. She will be able to guide you to ensure that you leave our store having purchased the correct product for your needs and requirements.
Can I pay with cash or card at your showroom?
We offer various payments methods online and at our Showroom, including cash and card payments at our showroom in Camps Bay. All transactions are followed through with an invoice and receipt.
How is my parcel packaged at your showroom?
We value your discretion and privacy when you visit our showroom. As such, all products are packaged in a non-transparent white carrier bag with no branding or visuals related to our store. Should you prefer gift wrapping, we offer this service free of charge, whereby we will wrap your parcel in Desir gift wrap, followed by the non-transparent white carrier bag.
Can I buy something online and request collection from your store?
Yes absolutely. Simply state your collection intent on the special request field on the checkout form and we will ensure we keep your order aside for you until such time that you are able to collect this from our showroom. Should a shipping fee be automatically applied to your order due to the miminum amount of R745, we will ensure you receive your shipping amount back in cash at our store, or by means of a voucher.
Can I book your showroom for a private appointment?
We are unable to secure our venue for private functions such as Bachelorettes' or Bachelor parties. We do however offer a free glass of bubbly on arrival, so should you like to visit our store before your function, you are more than welcome to do so. We request that you notify our Client Concierge via info@desir.co.za so that your visit is noted and that we can ensure this is a memorable and special occasion.
Do you keep all of your stock visible online at your showroom?
We have a large catalogue available online, and unfortunately due to limited space at our showroom we are only able to physically hold 70% of our stock at any given time. To avoid dissapointment we suggest contacting our client concierge via 0860 994 160 or on info@desir.co.za to check if the product you require is available. If this is not available in our store, we will order this particular product in for you and advise you on when you are able to pop by for collection.
Can I buy actual products from your Desir showroom?
Yes, our showroom is a functional store featuring demo units, the latest products, and a wide range of lingerie. To avoid dissapointment we suggest contacting our client concierge on 0860994160 or info@desir.co.za should you be interested in a particular product so that we can ensure this is available for you.
Is the pricing the same in your physical showroom as per the online store?
Yes. The only difference is in the shipping charge automatically applied to online orders below R745, which is obviously not applicable should you collect or purchase your products directly from our physical showroom. All prices in both the showroom and online store are inclusive of VAT.
Can I use a voucher I received online at your physical store?
Yes, all vouchers are redeemable at our physical store, but will require the voucher code and a client concierge would require a login to your profile in order to redeem this voucher on your behalf.
Can I buy something online and request collection from your store?
Yes absolutely. Simply state your collection intent on the special request field on the checkout form and we will ensure we keep your order aside for you until such time that you are able to collect this from our showroom. Should a shipping fee be automatically applied to your order due to the miminum amount of R745, we will ensure you receive your shipping amount back in cash at our store, or by means of a voucher.
Do you have product demonstrations at your showroom?
Desir features a large amount of demonstration units, whereby you are able to feel and touch the actual products which you may be interested in.
Product added to wishlist
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