Visit Désir's Luxurious & Discreet Showroom in Camps Bay. Open Monday to Saturday.

Frequently asked questions - FAQ

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What are the Terms & Conditions related to; Désir Intimate collection.

How do I register on

What are the benefits of registering on

Do I need to register in order to place an order?

What do I do if I've lost my login password?

What is the wish list/star at the top of the page?

How do I make a purchase?

What if an item is out of stock?

Are all prices displayed inclusive of VAT?

What are my payment options?

When will my payment reflect?

When will my credit/debit card be charged?

What should my transaction use as a reference?

What are Désir's bank details?

How do I qualify for discounts?

Is paying by credit/debit card safe?

Will my details be shared?

Will delivery be discreet?

What are the terms and conditions relating to privacy?

What is Désir's delivery turnaround time?

What happens if my order is late?

What happens if I cannot be reached at time of delivery?

What is the delivery cost?

Will I have to sign for my order?

What happens if I have an item missing from my delivered package?

Will my order be discreetly packaged?

How do I track my order online?

Can Désir deliver outside of South Africa?

What is Désir's return policy?

How do I return a damaged or faulty product?

How do I return a product which has become defective over time?

How long to process a return?

What are my refund options for a return?

How long to process a refund?

What is Désir's exchange policy?

How long to process an exchange?

How do I cancel an order?

How do I know what size I am?

How do I contact the Désir help desk?

How do I contact a consultant regarding my order?

How do I get my LELO 10 year warranty?

How do the LELO warranties work?

What are the opening hours of your Showroom?

Do I need to make an appointment to visit your showroom?

How discreet is your showroom?

Is there someone to assist me at your showroom if I am a beginner?

Can I pay with cash or card at your showroom?

How is my parcel packaged at your showroom?

Can I book your showroom for a private appointment?

Do you keep all of your stock visible online at your showroom?

Can I buy actual products from your Desir showroom?

Is the pricing the same in your physical showroom as per the online store?

Can I use a voucher I received online at your physical store?

Can I buy something online and request collection from your store?

Do you have product demonstrations at your showroom?

What does it mean if I receive an email stating my order is on BackOrder?

What if I don't want to wait for the items listed as BackOrder?

Can I receive a partial shipment on a BackOrder?

If I choose for partial delivery on a BackOrder do I have to pay shipping again?

Am I able to change the BackOrdered item for an 'In-stock' item?

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