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CANCELLATIONS

We sincerely hope that you never find yourself in a position of having to cancel your Désir order. Should you however need to action a cancellation, Désir is able to cancel your order, but will consider the following:

Conditions.

If you have placed an order under R500, have paid the R150 delivery fee, and the order has already been dispatched - we will cancel your order and refund you the order amount less the R150 delivery fee. This fee is retained in order to cover for courier charges.

If you have placed an order under R500, have paid the additional R150 deliver fee, and this order has NOT already been dispatched - we will cancel your order and refund you in full, inclusive of your R150 delivery fee.

If you have placed an order over R500 , and this order has already been dispatched, we will cancel your order and refund you the order amount less the R150 delivery fee. This fee is retained in order to cover for courier charges.

If you have placed an order over R500, and this order has NOT already been dispatched, we will cancel your order and refund you in full.

If you have placed an incorrect order, which you would like to cancel, please contact us via our Contact Us page on our website or call us on 0860 994 160 immediately to notify us of your cancellation and we will notify you of the scenario applicable to your order based on the status of your order.

PLEASE NOTE! ANY ORDERS WHICH HAVE ALREADY BEEN DISPATCHED AND ARE CANCELLED ARE SUBJECT TO A DEDUCTION OF R150 OFF YOUR TOTAL ORDERED AMOUNT TO COVER OUR COURIER CHARGES. THE SOONER YOU NOTIFY US OF YOUR CANCELLATION, THE SOONER WE CAN AVOID THESE DEDUCTIONS.


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